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Account controls

Account & data deletion

This page explains account deletion for guest, Apple, and Google accounts, which account information is removed, and which completed ride datasets are retained.

Last updated: September 27, 2026

01

Delete your account in the RollSense app

  1. Open RollSense and go to Settings.
  2. Finish and close any active ride.
  3. Under Account, select Delete Account. For a guest account, open the guest account controls and choose Delete Guest Account.
  4. Read the warning and confirm Delete Account.

Account deletion begins after confirmation. You are signed out after the account deletion request succeeds; background processing of retained ride records may finish later. This action cannot be undone.

02

Request deletion without the app

If you cannot access the app, email [email protected] with the subject RollSense account deletion request. Include your RollSense user ID if available and whether you signed in with Apple or Google. We may ask you to verify account ownership before processing the request.

Email a deletion request

What is deleted and what is retained

Deleted from primary systems

  • Your RollSense account, profile, and linked Apple or Google identity
  • Authentication sessions and push notification registrations
  • Stored authentication credentials and inbox notifications
  • Unfinished or discarded rides and their telemetry, through background processing
  • Account ownership links, free-text ride notes, and selected device identifiers on retained completed rides, through background processing

Completed ride datasets are retained

Completed ride records, ratings and feedback tags, processed measurements, and raw GPS, timestamps, and motion readings remain available to RollSense for calibration, quality assessment, signal-processing development, and machine learning. There is currently no fixed automatic expiry period for these datasets. Processed route ends are trimmed and account links are removed, but raw telemetry is not erased or guaranteed anonymous. Dataset identifiers may continue to group retained rides.

These rides are excluded from the current Community Map after account deletion. You cannot recover the deleted account or its personal ride history by creating a new account.

Analytics providers, purchase providers, operational logs, and backups have separate retention settings; account deletion does not automatically erase every historical provider or backup record.

Requests about retained data and subscriptions

For a request concerning retained ride data or provider records, email [email protected] and describe the data concerned. We assess these requests separately under applicable privacy law and may ask for information needed to verify ownership and locate the records. Account deletion does not waive your statutory privacy rights.

Deleting your RollSense account does not cancel an Apple or Google subscription. Cancel separately through the store where you subscribed.